📦 Updated Shipping Policy – Advance Payment

Dear Valued Customers,

To serve you better and ensure a smooth shopping experience, we are now shifting to advance payment (specially Delivery Charges) for all orders. This change helps us streamline the delivery process, avoid delays, and focus on what matters most, providing you with high-quality products and excellent service.

⏲️ Processing & Shipping Time

• All orders are processed within 24 hours of purchase.
• Orders are shipped within 3-5 business days (excluding weekends and holidays).
• Once shipped, you will receive a tracking number to monitor your order’s progress.
• Shipping charges will be around Rs. 250.

⚠️ Strict Shipping Guidelines

• No exceptions: We do not offer rush processing or expedited shipping. Orders are processed and shipped in the order they are received.
• Incomplete or incorrect addresses: Orders with incorrect shipping details will be canceled or delayed until corrected. We are not responsible for delays due to inaccurate information.
• No cancellations after shipment: Once your order has been shipped, it cannot be canceled or changed.

We truly value your trust, which is why we’re offering two flexible advance payment options:

💳 Payment in Advance :

This includes:

• ✅ Advance Payment of whole Order (Include Product price + Delivery charges)
• ✅ Only Delivery charges Rest will be COD

For First option Your parcel will be fully paid and shipped directly to your doorstep with no extra charges at the time of delivery.

• 🚚 Delivery charges is non refundable in both cases

This option still secures your order and helps us prepare and dispatch it quickly.

💎 Why Advance Payment?

• ✅ Better Order Handling: It helps us process and dispatch your parcels faster.
• ✅ Secure Packaging: We record videos of each product before dispatch to ensure everything is packed with care and accuracy.
• ✅ Product Quality Guarantee: Our jewelry is crafted from premium stainless steel, tarnish-free, durable, and beautifully designed to last.
• ✅ Trusted by Many: Hundreds of happy customers have shopped with us and shared their love for Vexaloria!

💬 Still Worried?

We completely understand your concerns and we’re here to help. If you ever receive a damaged or incorrect item, just reach out to us within 24 hours with photos or video proof. We’ll do our best to resolve the issue promptly, either through an exchange or refund (based on the situation).

🕒 Reporting a Problem

Once you receive your parcel, please inspect it immediately. If you find any issue with your order (e.g., wrong item, damage, or defect), kindly report the issue within 24 hours of receiving the parcel.

To help us resolve the matter quickly, you must provide the following:

• Clear photos and videos of the product and packaging
• A brief explanation of the issue

Without this proof, we may not be able to assist with your claim.

🚚 Shipping Fee Policy

Please note that shipping charges are non-refundable under any circumstances. This applies even if you choose to return the item.

📦 Second Attempt Deliveries

If your parcel is not received on the first delivery attempt and is delivered on the second attempt, please be aware that:

• Vexaloria is not responsible for any damage that may occur during the delay.
• The condition of the parcel at this point depends entirely on how the courier company and their rider handle it.

We highly recommend receiving your parcel on the first attempt to avoid such risks.

We appreciate your understanding and cooperation. If you have any questions, feel free to contact our support team.

International Shipping

• We currently do not offer international shipping.

By placing an order with Vexaloria, you agree to our strict shipping policy. For any questions or concerns, feel free to contact our support team before making a purchase.

🙏 Thank You for Your Trust

Your trust means the world to us. By choosing Vexaloria, you’re supporting a business that values transparency, quality, and customer satisfaction above all.

If you have any questions, our friendly team is always ready to assist you. 💌

Note: Shopping policies are subject to change over time.