At Vexaloria, we maintain a strict no-return and no-refund policy due to hygiene reasons. Please read the following terms carefully before making a purchase.
No Returns & No Refunds
- All sales are final. We do not accept returns or issue refunds under any circumstances.
- We do not process refunds for change of mind, incorrect orders, or personal preferences.
We Ensure Quality Before Shipping
To guarantee the quality and accuracy of your order, we take 8-10 high-resolution photos and record a detailed video of your package before shipment. This process is shared as an Instagram reel, ensuring full transparency. Once your order is shipped, no changes or cancellations will be accepted.
Exchange Policy (Strict Conditions Apply)
Exchanges are only allowed if you receive a damaged or defective item, and you must meet the following conditions:
- Report the issue within 24 hours of receiving your order. Any requests after this period will be denied.
- Provide clear photos and videos showing the defect in its original packaging.
- Items must be unused, unworn, and in their original packaging.
- If approved, exchanges are subject to product availability. If the same item is unavailable, store credit may be issued.
- Customers are responsible for return shipping costs.
How to Request a Replacement
To request an exchange for a damaged or defective item, send us an email at vexaloria.pk@gmail.com with the following details:
- Subject line: Your order number
- Message: A brief explanation of the issue
- Attachments: Clear photos or videos showing the defect
Once we review your request, we will notify you if your exchange has been approved.
No Exchange for the Following:
- Minor variations in color or design due to lighting and screen settings.
- Damage caused by improper use, or general wear and tear.
- Vexaloria is not responsible for any damage that may occur during the delay.
- The condition of the parcel at this point depends entirely on how the courier company and their rider handle it.
- No exchange or return will be entertained for orders received on the second delivery attempt, regardless of the issue.
We strongly recommend accepting your parcel on the first attempt to avoid any complications.
By purchasing from Vexaloria, you agree to these strict terms. Choose carefully, as we document every order before shipping. If you have any concerns, contact us before placing your order.
🚀✨