Terms and Conditions

 

Terms and Conditions

By accessing and using Vexaloria’s website and purchasing any of our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or using the website.

1. General Terms

  • Vexaloria reserves the right to modify, update, or replace these terms at any time without prior notice. Continued use of the site constitutes acceptance of any such changes.
  • All products are made-to-order based on the designs available on the website. Once an order is placed, it enters production and cannot be canceled, modified, or refunded except under specific conditions outlined in our policies.
  • Ownership of Content: All designs, images, and content on this site are the intellectual property of Vexaloria. Reproduction, distribution, or use of our content without written permission is strictly prohibited.

2. Order Process

  • All orders are custom-made and begin production as soon as the payment is received. We recommend double-checking your order details before confirming your purchase.
  • Order Cancellation: Cancellations are only accepted within 3 hours of placing the order. After this period, the order will enter production and cannot be canceled or changed.

3. Pricing and Payments

  • All prices displayed on the website are in USD and are subject to change without notice. Prices are final once an order is placed.
  • Payment must be made at the time of placing an order using the accepted payment methods on our website.

4. Shipping and Delivery

  • Once an order is placed, production will begin. Shipping times are estimated based on your location and selected shipping method.
  • Shipping Delays: Vexaloria is not responsible for delays caused by third-party couriers. Any estimated delivery dates provided are for guidance only and are not guaranteed.
  • Incorrect Shipping Address: Customers are responsible for providing accurate shipping information. We are not liable for lost packages due to incorrect addresses provided by customers.

5. Returns and Refunds

  • No returns or refunds are accepted for custom-made items except in cases of defects or damage. Please refer to our detailed Cancellation/Return/Refund Policy for more information.
  • Claims regarding defective products must be submitted within 48 hours of receiving the product, with photographic evidence of the issue.
  • Refunds are only issued after verification of the defect or error. Shipping fees are non-refundable, even in the case of returns.

6. Product Accuracy and Colors

  • We aim to represent our products as accurately as possible. However, due to variations in display settings, the colors and appearance of products may differ slightly from what is shown on the website.
  • We are not liable for minor variations in product appearance, including color discrepancies, and such differences do not qualify for returns or refunds.

7. Limitation of Liability

  • Vexaloria is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.
  • Our liability for any direct damages is limited to the cost of the product purchased, excluding shipping fees.

8. Customer Obligations

  • Customers must ensure that all information provided during the ordering process, including personal and payment information, is accurate.
  • Any fraudulent activity, misuse of the website, or violation of these terms will result in immediate termination of access to our services, and legal action may be taken.

9. Governing Law

  • These Terms and any disputes arising out of or related to these Terms or our services will be governed by and construed in accordance with the laws of the jurisdiction in which Vexaloria is based, without regard to its conflict of law principles.

10. Complaints and Contact Information

If you have any concerns or complaints regarding your order or these terms, please contact us at the following email address:

Email: contact@vexaloria.com Address: R-1572 Block 18 Federal B Area Karachi.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page. You are advised to review these Terms periodically for any changes. Your continued use of our services after any changes indicates your acceptance of the new Terms.

Please allow up to 5-7 business days for us to review and respond to any complaints.